Please go to https://www.mygiftgiftcardmall.com.co/ now to learn how to check your balance.
This document details operational procedures and reference information for consumers holding Visa gift cards originally issued through GiftCardMall, managed via the MyGift portal at www.giftcardmall.com/mygift (often hosted at mygift.giftcardmall.com). It also clarifies the ongoing relationship between giftcardmall.com and GiftCards.com, and addresses frequently asked questions regarding card usage, limitations, and risk reduction.
Purpose: Enables card usage at point-of-sale systems and for online transactions.
Scope: Applies to MyGift-managed Visa gift cards associated with GiftCardMall.
- Some cards are activated at the point of sale; portal activation remains safe for verification.
- Without an address on file, online transactions with AVS (address verification system) may be declined.
- PIN support is program-dependent.
Purpose: Determine available funds and reconcile transactions.
- Temporary authorizations (“holds”) may reduce available funds until release.
- For fuel purchases, consider paying a fixed amount inside to avoid large pump holds.
- For in-store transactions exceeding the balance, split tender may be requested. Online split tender is often unsupported.
Summary: giftcardmall.com has consolidated consumer-facing functions with GiftCards.com. This is consistent with brand alignment and platform unification strategies.
- Acquisition (buying new cards): GiftCards.com serves as a primary storefront.
- Management (existing MyGift cards): mygift.giftcardmall.com continues to operate for activation, balance checks, address registration, and transaction review.
- Valid redirection from giftcardmall.com to GiftCards.com may occur; this is not inherently indicative of malicious activity.
- Users should validate URLs and avoid entering card details on look-alike domains.
Status: Yes. The domain is active; redirection behaviors are part of platform consolidation.
User actions:
- Use mygift.giftcardmall.com for card servicing.
- Expect giftcardmall.com to route to GiftCards.com for storefront and informational content.
- Bookmark the correct management portal to minimize risk of typographical misnavigation.
Status: Yes. GiftCards.com is a recognized retailer and information hub for gift cards.
Division of function:
- GiftCards.com: Purchase, general education.
- MyGift portal: Manage existing Visa gift cards from GiftCardMall (activate, balance, etc.).
A: Typically no. They are funded once, then drawn down.
A: Yes, provided the merchant accepts prepaid cards and you register a billing address to pass AVS checks.
A: Pre-authorization holds exceed the estimated total to ensure the card can cover the final amount. Holds release automatically, generally within several days.
A: Generally not. Cash access is restricted on most prepaid Visa gift cards.
A: The card may need replacement to access remaining funds. Terms vary; consult the MyGift portal.
A: Some programs impose inactivity fees after a specified period. Review your card’s fee schedule in the portal.
A: Merchants typically credit the same card used for purchase. Refunds can take days to post. Keep the card until all returns are processed.
A: In store: request a split tender (charge exact remaining balance to the gift card, then pay the rest with another method). Online: options are limited.
A: Some wallets allow it, but acceptance varies by issuer and merchant. If permitted, enable transaction notifications to monitor use.
A: Lost/stolen cards, suspected fraud, unrecognized authorizations, or persistent declines despite sufficient funds. Use the contact paths within the MyGift portal.
For GiftCardMall-issued Visa gift cards, use mygift.giftcardmall.com to manage activation and balances, and GiftCards.com for browsing and purchasing new products. Observing URL accuracy and standard security practices ensures safe, predictable use.